Frequently Asked Questions
Your guide to shopping the world of Asta Resort.
Where does Asta Resort ship from and do you offer international delivery?
All orders are dispatched from our warehouse in Australia. We offer express worldwide shipping via DHL Express to ensure your resort wear reaches you as quickly as possible, typically within 3-7 business days.
What is your return policy for full-priced items?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and hygiene seals attached to be eligible for a store credit or refund.
How do I ensure I select the correct size?
Detailed size guides are available on each product page. As many of our knitwear pieces are designed for a body-conforming fit, we recommend following our specific measurements or contacting our customer care team for personalized sizing advice.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Once an order is placed, we are generally unable to make changes or cancellations. Please double-check your shipping address and item selection before finalizing your purchase.
Are duties and taxes included in the checkout price?
For international orders, duties and taxes are calculated at checkout for most countries, allowing you to pay them upfront. If they are not collected at checkout, you may be responsible for paying them upon the arrival of your package in your country.
How should I care for my Asta Resort knitwear?
To maintain the integrity of our signature sequins and delicate knits, we recommend a gentle cold hand wash or eco-friendly dry cleaning. Always dry your garments flat in the shade and avoid hanging them to prevent stretching.